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Are the customer service emails working?

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  • RAY@HQ
    replied
    Originally posted by Daver View Post
    I both emailed and called customer service almost a year ago (March 29, 2013) and am still waiting for a response.
    Well, I'd probably stop waiting at this point

    Things get nutty in March, obviously your email got lost. Every inquiry should be getting a response.

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  • Daver
    replied
    Originally posted by big332al View Post
    I sent an email to customer service last Thursday and still haven't heard back. The automated email returned to me said during busy times it may be a few days. Tried calling the toll free number a few times over the past week and never got anyone to answer. So my last hope is the forums I guess....
    I both emailed and called customer service almost a year ago (March 29, 2013) and am still waiting for a response. At the time, I considered canceling my HQ account out of principal for the lack of communication, but frankly, the content here is too good so I overlooked it. I would, however, think every subscriber at least deserves the courtesy of a response to any call or email to customer service.

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  • RAY@HQ
    replied
    Your email will be answered, for sure, but send me a pm with the question/issue and I'll expedite it. Sorry for the delays.

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  • big332al
    started a topic Are the customer service emails working?

    Are the customer service emails working?

    I sent an email to customer service last Thursday and still haven't heard back. The automated email returned to me said during busy times it may be a few days. Tried calling the toll free number a few times over the past week and never got anyone to answer. So my last hope is the forums I guess....
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