Are the customer service emails working?

[Alan@HQ]

I sent an email to customer service last Thursday and still haven't heard back. The automated email returned to me said during busy times it may be a few days. Tried calling the toll free number a few times over the past week and never got anyone to answer. So my last hope is the forums I guess....

[RAY@HQ]

Your email will be answered, for sure, but send me a pm with the question/issue and I'll expedite it. Sorry for the delays.

[Daver]

I sent an email to customer service last Thursday and still haven't heard back. The automated email returned to me said during busy times it may be a few days. Tried calling the toll free number a few times over the past week and never got anyone to answer. So my last hope is the forums I guess....

I both emailed and called customer service almost a year ago (March 29, 2013) and am still waiting for a response. At the time, I considered canceling my HQ account out of principal for the lack of communication, but frankly, the content here is too good so I overlooked it. I would, however, think every subscriber at least deserves the courtesy of a response to any call or email to customer service.

[RAY@HQ]

I both emailed and called customer service almost a year ago (March 29, 2013) and am still waiting for a response.

Well, I'd probably stop waiting at this point

Things get nutty in March, obviously your email got lost. Every inquiry should be getting a response.