CDG on Safari

[PHIL@HQ]

Ray,
I too had little or no troubles before - perhaps because I wasn't running the most recent operating systems. Now I'm getting the go to grid message.

[RAY@HQ]

It's worked fine for me in the past in both Safari and Chrome with my mobile IOS device. I'm having no such luck as of now. Whatever changes were recently made have made things worse, not better for me.

Hmm, that's discouraging. Don't think I've heard this scenario yet. Try deleting your browser cache, etc?

[goose56]

It's worked fine for me in the past in both Safari and Chrome with my mobile IOS device. I'm having no such luck as of now. Whatever changes were recently made have made things worse, not better for me.

[NICK@HQ]

Yes, I was talking about before the most recent work being done.

[PHIL@HQ]

And just to be clear from my own experiences with Safari, it DOES work, but it literally takes several minutes before it shows up. Nobody waits several minutes, so it's as if it doesn't work.

Before this change, however, I would start the process and go do something else. Worked.

Not for me now. A week or so ago, it took me about two minutes to load. Now I get the message that Steve quoted.

[RAY@HQ]

Right, it would come back in something like 5 minutes. Obviously beyond the tolerance threshold.

[NICK@HQ]

And just to be clear from my own experiences with Safari, it DOES work, but it literally takes several minutes before it shows up. Nobody waits several minutes, so it's as if it doesn't work.

Before this change, however, I would start the process and go do something else. Worked.

[RAY@HQ]

Good, that's what we were going for.

[SteveL]

You know what? I never kept going after getting that message that it didn't work. Pushed "GRID" and sure enough, up it came.

[RAY@HQ]

We're actively working on it. You should still have the Grid and CSV download options available right now though. What we did on Safari was hide the full table that appears when you run the CDG, as that was never finishing on Safari. By hiding that, at least you have the ability to get to those other views.

[SteveL]

Currently out of the country, only with the iPad. Finding now that neither Safari or Firefox will load up a CDG. I get this each time, with either Safari or Firefox, on the iPad:

"Full List and Positional Reports are temporarily not availiable using the Safari web browser. Please try Chrome or Firefox or Internet Explorer to view these pages"

Somewhat distressing as I have a draft coming up. Hard enough in a foreign country as it is!

Any thoughts? Some kind of fix possible?

[SteveL]

Only use Macs, use Firefox, and use the CDG a lot. No problems except if I want to print off the CDG other than vertical and 100%, which doesn't fit. To go to landscape mode and less than 100% I need to use Safari. And have had no problems with Safari loading up the CDG.

[PHIL@HQ]

I just ran a CDG report on my iMAC. Took about 3 seconds to load. I'm running OS X El Capitan; version 10.11.6 -- it's Safari version 9.1.2. Not an expert -- or even close to it, but it seems that the newer version of Safari is taking a lot longer.

[MattD@HQ]

CDG takes about 45 seconds to load on Mac Desktop running Safari 10.0 on OS X El Capitan 10.11.6.

Same computer, Firefox 50.1.0 ran in 4 seconds.

[jnbunch]

Are you on Safari on an iOS device, or on an actual Mac computer? I've heard of this happening on iOS devices. It does seem to be new this year, but we haven't changed anything on our end, so I'm sort of suspicious that it's due to some sort of change in how iOS works.

Our tech guys are aware and poking around at it. But I'm not terribly optimistic we'll be able to do much about it on this end.

If you are on a Mac computer, can you try it Firefox or Chrome?

Had problems with both iOS devices and Macbook Air. I will try Firefox or Chrome.